Frequently Asked Questions

Everything you need to know about your Conan Gray Official Store order

When will my order ship?

Standard processing time for in-stock items is 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.

What is your return policy?

We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition items and digital media are final sale.

How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How do I care for my Conan Gray apparel?

To preserve the quality of the prints and fabric, we recommend washing your garments inside out in cold water and tumble drying on low heat or air drying.